Modified: February 25, 2022
This Website including our related APIs, products, applications, layout, content, materials, and services made available by us (together the “Service(s)”) is owned and maintained by Solarweb Co., Ltd. (“Spiderweb”, “we“, “us“, or “our“). We are responsible for the collection and proper management of any personal information you submit.
We will only use your Personal Data when the law allows.
Please note that we may process your Personal Data without your knowledge or consent where this is required or permitted by law. In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Data in the following ways:
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and navigation of our Services. We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion. Spiderweb does not sell user data to any third party.
Unless the law specifies a different retention period, we will only keep your Personal Data for the time strictly necessary to carry out the operations for which said Data has been collected by us.
In principle, we destroy the Personal Data without delay after the purpose of collection and use of Personal Data is achieved. However, this is not the case when preservation is required according to laws and regulations.
The destruction procedure and method are as follows:
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We have established the following Personal Data control mechanisms:
We may use your Personal Data to form a view on what Services we think may be of interest to you. You will receive marketing communications from us if (i) you have requested information from us; or (ii) use our Services, in each case, you have chosen to opt-in and not opted out of receiving marketing communications. We will get your express opt-in consent before we share your Personal Data with any company outside of Spiderweb for marketing purposes.
You acknowledge by providing your personal information in connection with receiving services from Spiderweb, that you have an established business relationship with Spiderweb. As such, you provide Spiderweb with express consent to contact you using your personal information for all matters relative to your services with Spiderweb. This may include the use of autodialed or pre-recorded telephonic communications for operational communication, which may include the verification of your personal information, the collection of a debt, or any other necessary communication or confirmation in connection with any element of your ongoing service with Spiderweb.
You further acknowledge that this established business relationship may extend beyond the standard eighteen months from the last transaction standard. You understand that services with Spiderweb may not have such a transaction within eighteen months, but that the relationship will still be considered as ongoing due to the specific nature of Spiderweb services. The established business relationship which is created upon the initiation of services, and the providing of personal information to Spiderweb shall continue for five years following the providing or updating of any personal information in connection with your services with Spiderweb. With respect to sales and marketing from Spiderweb specifically, you understand that the same existing business relationship standard applies.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us. However, where you opt out of receiving marketing messages, this will not apply to Personal Data provided to us as a result of your use of our Service, a product/service experience or other transactions.
We may share your Personal Data within Spiderweb and other companies that assist in providing Spiderweb Services which are based in various locations globally. If you are based in Europe, this will involve transferring your data outside the European Economic Area (EEA). In addition, many of our external third parties are also based outside of the EEA so their processing of your Personal Data will involve a transfer of data outside the EEA. We may transfer personal data from EEA to third countries outside of EEA, under the following conditions:
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA. If you wish to be informed about what Personal Data we hold and want it removed from our systems, please contact us at firstname.lastname@example.org
You can update your personal or account information by contacting our support team at email@example.com
We will retain your information for as long as your Account is not closed or as needed to provide you access to your Account. If you wish to close your Account, open a ticket in our support center. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our Terms and Conditions.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. At this time, we do not respond to DNT signals.
We use Google Analytics to collect and process data. For details on how Google uses such data, please refer to "How Google uses data when you use our partners "sites or apps" located at www.google.com/policies/privacy/partners/.
Additionally we make use of Google Analytics Advertising Features, specifically Data Collection for Google Signals. This feature allows us to collect data on our site and user traffic, which enables us to remarket that traffic through retargeting advertisements. Users may opt-out of the Google Analytics Adverting Features by using ad settings, extensions (such as those offered by Google at https://tools.google.com/dlpage/gaoptout/), or any other available means (such as the NAI's consumer opt-out located at https://optout.networkadvertising.org/?c=1).
We take the protection of your Personal Data seriously. We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your Personal Data. However, please note that no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Additionally, we aim to enforce internal regulations and rectify issues as soon as they are discovered.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data which are set out in more detail below:
Request restriction of processing: This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to delete it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
or(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
If you wish to exercise any of the rights set out above, please contact us at firstname.lastname@example.org.
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you are a California resident, you may have certain rights with respect to your Personal Data, including the following:
For all California residents, any such inquiries shall be responded to within forty-five (45) days. We must verify your identity with respect to such inquiries. Depending on the nature of the Personal Information at issue, we may require additional measures or information from you as part of that verification.
For California residents under age 18 who have publicly posted content or information, you may request and obtain removal of such content or information pursuant to California Business and Professions Code Section 22581, provided you are a registered user of any website where this Policy is posted. To make such a request, please send an email with a detailed description of the specific content or information to email@example.com.
Unfortunately, if you’re under 18, you cannot use our Services without parental consent. We do not knowingly solicit or collect information from anyone under 18. If we become aware that a person under the age of 18 has provided us with Personal Data without verification and parental consent, we will work to delete it immediately.
If you have any queries or complaints about our collection, use or storage of your Personal Data, or if you wish to exercise any of your rights in relation to your personal information, please contact us at firstname.lastname@example.org. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your Personal Data.
Based on the applicable laws of your country, you may have a right to request access to the Personal Data we collect from you, change, or delete the Personal Data. To request the review, update or removal of your Personal Data, please contact email@example.com.